Welcome to the TUNGOP website (tungop.com), we are committed to providing you with high-quality tool products and services. To ensure that your shopping experience on this website is pleasant and smooth, we hereby introduce you to the relevant policies of our store in detail.
1. Our company information
Company name: Yangjiang Shangtong Industry and Trade Co., Ltd.
Legal representative: Liu Yezheng
Company address: No. 153, Jiangchun Road, Hongfeng Town, Yangdong District, Yangjiang City (declared)
Return address: No. 153, Jiangchun Road, Hongfeng Town, Yangdong District, Yangjiang City (declared)
Contact information:
📧 Email: service@tungop.com
📞 Phone: 13526861881
We focus on providing high-quality tool products and providing Australian users with a convenient and reliable shopping experience. Whether you are a personal consumer or a commercial customer, we will serve you wholeheartedly.
2. Order processing and delivery
Once you complete your order on the TUNGOP website, we will process and ship it as soon as possible. We work with reliable logistics service providers to ensure that your order is delivered safely and on time.
Order processing time: Generally, your order will be processed within 1-2 business days.
Logistics and delivery: We provide fast delivery services for customers in Australia. The specific delivery time depends on your location and the delivery method selected.
Shipping costs: Shipping costs will vary depending on your order amount and delivery location. The specific costs will be displayed at checkout.
3. Return and Exchange Policy
If you are not satisfied with the product you purchased, we provide return and exchange services. Please refer to our return and exchange policy for details.
Return conditions: The product must be unused, undamaged, and in the original packaging.
Return process: Please contact our customer service (service@tungop.com) within 30 days of receiving the product to apply for a return or exchange.
Return address: No. 153, Jiangchun Road, Hongfeng Town, Yangdong District, Yangjiang City (declared)
4. Privacy protection
We are committed to protecting your personal privacy. When processing your order, we will strictly comply with relevant privacy protection laws. We will take reasonable steps to ensure the security of your personal information and will only use it to process orders, provide customer service, and improve our products and services. For more information, please refer to our Privacy Policy.
5. Payment Policy
We provide you with a variety of payment methods so that you can choose the most convenient way to pay. Common payment methods include credit cards, debit cards, and other online payment methods.
Payment methods: credit card, debit card, PayPal, etc.
Payment security: We use the latest encryption technology to ensure the security of your payment information.
6. Customer Service
We are committed to providing you with excellent customer service. If you have any questions or need help, please feel free to contact us. Our customer service team will do its best to answer your questions and provide solutions.
Contact information:
📧 Email: service@tungop.com
📞 Phone: 13526861881
7. Changes and Updates
This policy may be updated from time to time to reflect changes in our services, products, or business processes. We recommend that you check the relevant policies regularly to ensure that you are aware of the latest store information.
Thank you for choosing TUNGOP, we look forward to providing you with quality products and services. If you have any questions or suggestions, please feel free to contact us, we will serve you wholeheartedly.