Thank you for choosing TUNGOP (tungop.com)! To ensure your shopping experience is smooth and safe, we provide a variety of payment methods and are committed to ensuring your payment security.
1. Acceptable payment methods
We support the following payment methods:
•Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
•PayPal
•Apple Pay / Google Pay
•Bank transfer (if applicable, please contact us for details)
📌 Please note that all payments are settled in Australian dollars (AUD). If you pay in other currencies, your bank may charge foreign exchange conversion fees. Please contact your card issuer for details.
2. Payment Security
•We use SSL encryption technology to ensure the security of your payment information. TUNGOP will not store your bank card information.
•All payment transactions are subject to bank-level security review to ensure the safety of your funds.
3. Order Confirmation
•After the payment is successful, you will receive an order confirmation email. Please check whether the order information is correct.
•If you do not receive a confirmation email, please check your spam folder or contact us at 📧 service@tungop.com.
4. Transaction failure or exception handling
•If your payment is unsuccessful, please check: Whether the correct payment information is entered; Whether there is sufficient account balance or credit limit; Whether the bank's international payment function is enabled (applicable to overseas users); Contact your bank or payment platform to resolve the relevant issues.
•If multiple payment failures occur, please contact customer service for help.
5. Refund policy
•The refund will be returned according to the original payment method. The specific processing time depends on the bank or payment platform, which generally takes 5-10 working days.
•For detailed refund rules, please refer to our Return and Exchange Policy.
📞 Contact us
If you have any questions about the payment policy, please feel free to contact us at service@tungop.com and our customer service team will reply to you within 1-2 working days.
Thank you for your support and wish you a happy shopping! 😊