Thank you for choosing TUNGOP (tungop.com)! We are committed to providing high-quality tool products to customers in Australia while ensuring efficient and safe delivery services. Here are the details of our logistics policy:

1. Processing and Shipping Time

Order processing time: We will process your order within 1-3 working days after the order payment is successfully made (excluding weekends and holidays).

Shipping time: Once the order is shipped, you will receive an email with logistics tracking information.

2. Logistics delivery method

We work with a number of reliable logistics companies, including Australia Post, DHL, FedEx, UPS, etc. to ensure the safe delivery of your order. The specific delivery method will be automatically matched according to your delivery address and order situation.

Standard delivery: Estimated delivery time is 7-15 working days.

Express delivery (if applicable): Estimated delivery time is 5-10 working days (additional fees may be required).

📌 Please note that the actual delivery time may be affected by uncontrollable factors such as weather, holidays, customs clearance, etc.

3. Logistics Tracking

After the order is shipped, you will receive an email with the logistics tracking number.

You can use the provided tracking number to check the latest logistics status on the corresponding logistics official website or the order tracking page of our website.

4. Delivery Range

Currently, we only provide delivery services to Australia, and do not support international delivery or P.O. Box addresses.

5. Shipping Policy

Standard delivery: calculated based on the order amount and destination, the specific fee will be displayed on the checkout page.

Free shipping policy: some areas or specific order amounts can enjoy free delivery (please refer to the website announcement for details).

Duties and taxes: If the order involves import taxes and fees, it must be borne by the buyer. Please consult the local customs for details.

6. Order Abnormality and Lost Package

If the order is not delivered within the expected time, please use the logistics tracking number to check the logistics status and contact us.

If the package is lost or damaged, please contact us via email service@tungop.com within 48 hours after receiving the package and provide relevant information. We will handle it for you as soon as possible.

7. Returns and Exchanges

For returns or exchanges, please refer to our Returns and Exchanges Policy and send the item back to the following address:

📍 Return address: No. 153, Jiangchun Road, Hongfeng Town, Yangdong District, Yangjiang City (declared)

📞 Contact Us

If you have any questions about the logistics policy, please feel free to contact us at service@tungop.com and our customer service team will respond to you within 1-2 working days.

Thank you for your trust and wish you a happy shopping! 😊