Welcome to TUNGOP! We attach great importance to communication with customers and are committed to providing you with efficient customer service. Whether you have any questions about our products, order problems or other matters that require help, please contact us through the following methods, and we will reply you and provide you with help as soon as possible.
Contact Information
Email:
You can contact us through the following emails:
📧 service@tungop.com
Our customer service team will reply to your email as soon as possible and answer your questions.
Telephone contact:
If you need more direct help, please call our customer service number:
📞 13526861881
Our working hours are: Monday to Friday, 9:00 am to 6:00 pm (China time).
Company Address:
If you need to mail any documents or return or exchange goods, you can send them to the following address:
Address: No. 153, Jiangchun Road, Hongfeng Town, Yangdong District, Yangjiang City (declared)
Customer Service
Our customer service team is dedicated to providing you with fast and professional service. If you have any questions or complaints, please feel free to contact us, and we will do our best to provide you with a satisfactory solution.
Contact Time Limit
To ensure that your question is handled in a timely manner, please provide sufficient order information (such as order number, purchase date, etc.) so that we can help you solve the problem more quickly. We promise that after receiving your contact, we will respond to your question within 24 hours.
Business Hours
Working Hours:
Monday to Friday, 9:00 am - 6:00 pm (China time)
Non-working hours:
If you contact us during non-working hours, we will respond to you as soon as possible on the next business day.
Purpose of Contacting Us
We encourage you to contact us in the following ways:
Product Inquiry:
If you have any questions about our tool products or need more details, please feel free to contact us.
Order Issues:
If you have any problems with your order (such as shipping issues, delivery time, payment issues, etc.), please contact our customer service team as soon as possible.
Return and Exchange Service:
If you need to return or exchange, please follow our return and exchange policy process, or contact us directly and we will provide support.
Feedback and Suggestions:
We attach great importance to customer feedback. If you have any suggestions or comments about our products or services, please contact us by email or phone.
We promise to provide you with efficient and professional services to ensure that your problems are solved in a timely manner. Thank you for your support and trust in TUNGOP, and look forward to every communication with you!