Thank you for shopping at TUNGOP (tungop.com)! We hope you are satisfied with your purchase, but if you need to return or exchange the product, please read the following policy to ensure your rights.

1. Return and Exchange Conditions

We provide a 30-day return and exchange guarantee. Products that meet the following conditions can apply for return and exchange:

✅ The product is kept brand new (unused, undamaged, unwashed, and the packaging is intact)

✅ Apply within 30 days of receiving the product

✅ Free return or exchange due to product quality problems or transportation damage

✅ For returns without quality problems, the buyer is responsible for the return shipping fee

📌 The following situations are not applicable for return and exchange:

❌ Damage caused by improper personal use

❌ Exceeding the return and exchange period (after 30 days)

❌ Promotional/clearance products (unless there is a quality problem)

2. Return and Exchange Process

📍 Step 1: Contact Customer Service

Please provide the order number, reason for return or exchange, and product photos through service@tungop.com so that we can process it quickly.

📍 Step 2: Review and Confirmation

We will respond to your application within 1-2 working days and provide a return address and relevant instructions.

If there is a quality problem, we will bear the return shipping cost and provide a free replacement or full refund.

📍 Step 3: Return the goods

Please make sure the goods are well packaged and send them back within 7 days after confirmation.

Return address: No. 153, Jiangchun Road, Hongfeng Town, Yangdong District, Yangjiang City (declared)

📍 Step 4: Refund or Exchange

We will process a refund or exchange within 5-10 working days after receiving the return and confirming that it is correct.

The refund will be returned by the original route, and the specific arrival time depends on the payment institution.

3. Special Notes

🔹 The refund only includes the cost of the goods, not the original order shipping cost (unless the return is due to quality problems).

🔹 If there is insufficient inventory due to exchange requirements, you can choose to refund or wait for replenishment.

🔹 If the goods you received are severely damaged, please contact customer service within 48 hours and attach photos so that we can handle it quickly for you.

📞 Contact us

If you have any questions, please feel free to contact us:

📧 Email: service@tungop.com

📍 Return address: No. 153, Jiangchun Road, Hongfeng Town, Yangdong District, Yangjiang City (declared)

Thank you for your support, we are committed to providing you with a quality shopping experience! 😊